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The first and most recommended method is to contact them via their Website.
http://customerservice.webkinz.com/cs/index.php
If the information you need cannot be found there, They are no longer accepting email ,so call them at 1-800-Webkinz (1-800-932-5469) and leave them the information below. (I know it says there is no way to leave a message, but there is, just wait it out...
The account you are having problems with:
Your Name:
A phone number you can be reached at:
A brief description of the problem:
The second is to wait at least 48hrs. (Please remember they are very backed up right now.)
If the above recommended options don't work, then may I suggest the following.
In the USA call
1-800-724-5902
In Canada call
1-800-263-2311
You can press 4 and
then 6848 and leave a message
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If all else fails or you feel that your problem warrants immediate attention before everyone else who is waiting their turn, then you may do the following...
If you 'have' to talk to someone then instead of pressing 4, you may listen to the options and select operator. When the operator comes on, ask them to connect you to Adrianne , Amanda, Ian, Jason, or Lisa. The best time to get ahold of them is on a Monday after they have relaxed and refreshed over the week-end.
I’ve talked with someone else at ganz but don’t remember her name and she was very nice and helpful.
She corrected my problems right away.
After waiting a month or longer to hear from ganz I called the 800-724-5902 number, pressed 0 and
told the person answering it had been over a month and I really needed to speak with someone. She
took my number and a short while later I got a call back.
Remember if you are a young person you have to have an adult talk with ganz.
http://customerservice.webkinz.com/cs/index.php
If the information you need cannot be found there, They are no longer accepting email ,so call them at 1-800-Webkinz (1-800-932-5469) and leave them the information below. (I know it says there is no way to leave a message, but there is, just wait it out...
The account you are having problems with:
Your Name:
A phone number you can be reached at:
A brief description of the problem:
The second is to wait at least 48hrs. (Please remember they are very backed up right now.)
If the above recommended options don't work, then may I suggest the following.
In the USA call
1-800-724-5902
In Canada call
1-800-263-2311
You can press 4 and
then 6848 and leave a message
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If all else fails or you feel that your problem warrants immediate attention before everyone else who is waiting their turn, then you may do the following...
If you 'have' to talk to someone then instead of pressing 4, you may listen to the options and select operator. When the operator comes on, ask them to connect you to Adrianne , Amanda, Ian, Jason, or Lisa. The best time to get ahold of them is on a Monday after they have relaxed and refreshed over the week-end.
I’ve talked with someone else at ganz but don’t remember her name and she was very nice and helpful.
She corrected my problems right away.
After waiting a month or longer to hear from ganz I called the 800-724-5902 number, pressed 0 and
told the person answering it had been over a month and I really needed to speak with someone. She
took my number and a short while later I got a call back.
Remember if you are a young person you have to have an adult talk with ganz.
